Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine and manage scope of advice to be offered and associated risk.

1.1.

Advice offered by access consultants in a range of specialist fields is researched and instances of associated litigation are analysed.

1.2.

Own professional expertise is defined and range of individuals and organisations to whom advice can be offered is determined.

1.3.

Levels of risks associated with giving range of professional advice are determined, strategies for risk management developed, and required insurance is arranged.

1.4.

Risks associated with specific requests for advice are analysed and protocols applied or requests declined as appropriate.

2.

Analyse and report on access and use issues.

2.1.

Documentation relating to access and use issues is reviewed and broad outline of issues is defined in consultation with client.

2.2.

Timeframes, scope of work, service levels and fees for advice are negotiated in consultation with client.

2.3.

Other parties involved in or affected by access and use issues are identified and consulted as required.

2.4.

Detailed compliance requirements relating to access and use issues are interpreted from applicable legislation, standards, codes, and premises owner or developer specifications.

2.5.

Gaps in, and conflicts and interactions between, applicable compliance requirements are analysed and interpretations are considered and noted.

2.6.

Professional network is consulted to inform technically accurate interpretations of requirements as necessary.

2.7.

Detailed analyses of access and use issues are communicated to client in agreed format and queries are addressed.

3.

Develop solutions to access and use issues.

3.1.

Existing best practice solutions to comparable access and use issues are reviewed and options are selected for possible application to issue at hand.

3.2.

New ideas for Building Code of Australia (BCA)-compliant alternative solutions to access and use issues are developed, and costs and practicalities of implementation are explored.

3.3.

Management plans are developed to support alternative solutions, as required.

3.4.

Outline of solutions that could resolve access and use compliance issues is prepared and communicated to client in agreed format.

3.5.

Consultation with parties involved in access and use issues is undertaken on behalf of client, as requested, to negotiate acceptable solutions.

3.6.

Impact of different solutions is discussed with client and best solution is selected.

3.7.

Conflicts between statutory compliance requirements are analysed and expert opinion is provided to resolve issues.

4.

Formalise advice on access and use issues.

4.1.

Report is prepared on scope and implications of access and use issues, with reference to access and use principles and technical and compliance requirements.

4.2.

Strengths and weaknesses of options considered for resolving access and use issues are recorded and rationale for selection of solution is explained.

4.3.

Specifications for selected solution are prepared in consultation with other technical professionals, as required.

4.4.

Risks and liabilities associated with implementing or not implementing solutions to access and use issues are clearly defined.

4.5.

Formal report is compiled and submitted in agreed format to client and other parties as required.

5.

Provide ongoing advice and support.

5.1.

Explanation of elements of formal report is provided, within scope of agreed service level.

5.2.

Additional agreements for providing ongoing advice and support are negotiated and finalised with client.

5.3.

Detailed advice on elements of formal report is provided on request throughout planning and implementation of the solution, within scope of service agreement.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill

Performance feature

Learning skills to:

organise own professional development to ensure currency of knowledge base.

Numeracy skills to:

test cost-effectiveness of proposed access and use solutions.

Oral communication skills to:

exchange complex information with people from diverse backgrounds using language and format suited to the context and audience in such things as:

advice notes on interpretation of standards

expert opinion reports

technical reports

present access information in a range of formal and informal settings

interpret non-verbal communication, such as facial signs indicating lack of understanding.

Reading skills to:

interpret complex legal and technical documents regarding access and accessibility, such as:

legislation, standards and codes specified in the range of conditions

construction plans and specifications.

Writing skills to:

sketch design solutions.

Initiative and enterprise skills to:

apply knowledge of disabilities to access and use issues

conceptualise creative and practical access solutions

develop strategies for risk management.

Planning and organising skills to:

develop and manage business processes relating to the provision of advice

ensure completeness of compliance requirement analysis, including organising diverse references

provide accurate and timely advice.

Problem-solving skills to:

analyse and apply compliance requirements to develop buildable and cost-effective solutions

negotiate, persuade and resolve conflicts between parties involved in access and use issues and promote practical and cost-effective access solutions.

Self-management skills to:

apply diplomacy, professional judgement, empathy and patience to build and manage client relationships

maintain task orientation and focus on complex access and use issues.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Risk management must include:

applying quality assurance systems

declining to give advice

obtaining third-party advice.

Insurance must include that suitable for the nature and scope of project:

business risk policies

personal accident and injury

professional indemnity

public liability

vehicle

workers compensation.

Legislation, standards and codesmust include:

Australian and international standards relating to access

Australian and international guideline documents relating to access

BCA

Disability Discrimination Act (DDA) and its regulations and amendments

DDA Premises Standards

DDA Transport Standards

DDA Education Standards

state, territory and local authority legislation, regulations and planning requirements.